01Scope
This Refund Policy applies to fees paid for the Path-iQ Services — including enterprise subscriptions billed directly by Path-iQ, professional services, and any in-app purchases or subscriptions made through the Apple App Store or Google Play. Where your written contract with Path-iQ contains specific refund or credit terms, those terms control.
02Enterprise subscriptions
For enterprise customers billed directly by Path-iQ:
- Prepaid periods. Fees for a prepaid period are typically non-refundable. Where a refund is granted, it is pro-rated based on usage and the remaining contract term.
- Multi-year commitments. Multi-year prepayments are governed by the terms of the underlying order form. Early termination fees may apply.
- Wrong-product or duplicate billing. If you were charged in error — including duplicate invoices or wrong-product billing — we will refund or credit the full amount.
03SLA credits
If Path-iQ misses a service-level commitment in your contract, eligible customers receive a credit per the SLA terms. SLA credits are applied as account credit against future invoices and are not paid out in cash, except where required by law or expressly agreed in writing.
To claim an SLA credit, contact rahul.wasnik@pathiq.cloud with the affected time window and impact summary. Claims must be submitted within 30 days of the incident.
04Mobile in-app purchases
The Path-iQ apps may offer optional in-app purchases or subscriptions. Where offered, billing and refunds are processed by the relevant app store under their respective policies:
- Apple App Store. Refund requests for iOS in-app purchases are handled by Apple. You can request a refund via reportaproblem.apple.com. Apple has discretion over whether a refund is granted.
- Google Play. Refund requests for Android in-app purchases are handled by Google. You can request a refund via your Play Store → Account → Order History. Google's standard refund window is 48 hours from purchase; later requests may be granted at Google's discretion.
Path-iQ may, at our discretion, issue an in-app credit or process a refund directly where the app store decision does not address the underlying issue. Contact us with your purchase receipt and a description of the issue.
05Consumer rights
Nothing in this Refund Policy limits any non-waivable consumer right you may have under local law — including the EU/EEA right of withdrawal within 14 days of a digital-services purchase (where applicable) and similar rights in other jurisdictions. Where these rights apply, they prevail over this policy.
06Non-refundable items
The following are generally non-refundable, except where required by law or specifically agreed in writing:
- Fees for periods already used.
- One-time onboarding, integration, or professional services fees once delivered.
- Fees for fully-consumed AI usage tiers or storage already provisioned.
07How to request a refund
- Enterprise customers: email rahul.wasnik@pathiq.cloud with subject line "Refund request" and include your contract reference, the invoice or order number, and the reason for the request.
- App Store / Google Play purchases: first request a refund through the relevant app store using the links above. If the store declines and you believe the issue requires a different remedy, contact us with your receipt.
- We may ask for additional information to verify the request and to comply with anti-fraud obligations.
08Timeline
- We acknowledge enterprise refund requests within 2 business days.
- We aim to issue a decision within 10 business days, longer for complex cases.
- Approved refunds are returned via the original payment method. Bank processing times may add 5–10 business days.
- App store refunds follow the app store's own timeline.
09Contact
Email rahul.wasnik@pathiq.cloud for all refund questions.